Problem opening Leapfrog projects

MurrayBrooker
MurrayBrooker Posts: 2 New Member
in Leapfrog

Hi, I have a problem opening Leapfrog viewers, either with the new Feb 2026 release or the previous 2025.2 version I have installed. My Seequent profile has me as logged in, but the program just hangs and I have to force a closure, as nothing happens.

Any suggestions on what to do? Thanks

Comments

  • PrachiChitkara
    PrachiChitkara Posts: 453 admin

    Hey @MurrayBrooker updating to the latest version might resolve this issue..

  • PrachiChitkara
    PrachiChitkara Posts: 453 admin

    Hi @MurrayBrooker Just checking in.. did updating to the latest version help resolve the issue? 😊

  • MurrayBrooker
    MurrayBrooker Posts: 2 New Member

    No it didn't. I already had the latest version installed and used that to try and open a viewer project, but it just hung up and froze, lithe the 2025.2 version. On the Sequent web browser it says I am signed in, so that shouldn't be the issue.. Tks

  • AnnabelPardoe
    AnnabelPardoe Employee Posts: 20 Staff

    Hi @MurrayBrooker

    Doing some investigating, it looks like you may already have a Viewer seat checked out from a couple of weeks ago. I have released this one. Could you try accessing Viewer again?

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