LMS access denied error

AmarjargalBatErdene
AmarjargalBatErdene Posts: 5 Topaz Rank Badge
in Learning

Hello,

I keep getting an "access denied" error and could not continue the learning course in LMS. I cannot quit the course and also I cannot resume the course and stuck in the middle of the courses. Can you please give me an work around for it?

access denied.png

Comments

  • HannahWarkentin
    HannahWarkentin Posts: 8 Corundum Rank Badge

    Hi Amarjargal, thank you for letting us know and my apologies for the inconvenience! This is a bug the platform team is currently working to resolve, once a resolution has been found I will update this post.

    Thanks for flagging!

  • AmarjargalBatErdene
    AmarjargalBatErdene Posts: 5 Topaz Rank Badge

    Thank you for the reply and understood. Will be waiting for the bug fix. Thanks.

  • HannahWarkentin
    HannahWarkentin Posts: 8 Corundum Rank Badge
    edited January 6

    Hi Amarjargal, a fix has been added that should resolve this issue. If you continue to experience the AccessDenied error, please copy the URL on the page where the error is encountered and email it to me (hannah.warkentin@seequent.com), so that I can report it to the platform team to investigate. That URL should look like this example one and include an enrollment and page ID: https://lms.seequentlearning.com/enrollments/301968186/page/1132482366

    Have a great day!

  • DerekTurner
    DerekTurner Posts: 1
    edited January 14

    Hello - I am also getting this error on multiple modules. For example, both Leapfrog Geo Fundamentals 2 of 6 and 3 of 6 are returning this error and not letting me access them.

  • HannahWarkentin
    HannahWarkentin Posts: 8 Corundum Rank Badge

    Hi Derek, I've followed up with you by email, please let me know if you continue to experience the issue. Thank you, and apologies for the inconvenience!

  • AmarjargalBatErdene
    AmarjargalBatErdene Posts: 5 Topaz Rank Badge

    Hi Hannah, For now I do not have any modules that is giving an error (the issues are fixed). If I encounter this kind of error again, I will post it here.

    Thanks a lot.

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