LMS access denied error

AmarjargalBatErdene
AmarjargalBatErdene Posts: 5 Calcite Rank Badge
in Learning

Hello,

I keep getting an "access denied" error and could not continue the learning course in LMS. I cannot quit the course and also I cannot resume the course and stuck in the middle of the courses. Can you please give me an work around for it?

access denied.png

Comments

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge

    Hi Amarjargal, thank you for letting us know and my apologies for the inconvenience! This is a bug the platform team is currently working to resolve, once a resolution has been found I will update this post.

    Thanks for flagging!

  • AmarjargalBatErdene
    AmarjargalBatErdene Posts: 5 Calcite Rank Badge

    Thank you for the reply and understood. Will be waiting for the bug fix. Thanks.

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge
    edited January 6

    Hi Amarjargal, a fix has been added that should resolve this issue. If you continue to experience the AccessDenied error, please copy the URL on the page where the error is encountered and email it to me (hannah.warkentin@seequent.com), so that I can report it to the platform team to investigate. That URL should look like this example one and include an enrollment and page ID: https://lms.seequentlearning.com/enrollments/301968186/page/1132482366

    Have a great day!

  • DerekTurner
    DerekTurner Posts: 1 New Member
    edited January 14

    Hello - I am also getting this error on multiple modules. For example, both Leapfrog Geo Fundamentals 2 of 6 and 3 of 6 are returning this error and not letting me access them.

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge

    Hi Derek, I've followed up with you by email, please let me know if you continue to experience the issue. Thank you, and apologies for the inconvenience!

  • AmarjargalBatErdene
    AmarjargalBatErdene Posts: 5 Calcite Rank Badge

    Hi Hannah, For now I do not have any modules that is giving an error (the issues are fixed). If I encounter this kind of error again, I will post it here.

    Thanks a lot.

  • AsiyeBeyzaBingül
    AsiyeBeyzaBingül Posts: 1 New Member

    Hello! I also have the same error.

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge

    Hi AsiyeBeyzaBingül, I've reset your enrolment for Leapfrog Geo Fundamentals 4 | Building a Numeric Model, please let me know if you continue to be unable to access the course. Thank you!

  • DulguuntamirUlziisur
    DulguuntamirUlziisur Posts: 1 New Member

    Hi Hannah, I had a same problem in the Leapfrog Structural Modelling 1 of 6. Could you please helping me fix this one?

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge

    Hi Dulguuntamir, I've reset your enrollments in the Structural Modelling courses, please let me know if you are still unable to access the content. Thank you!

  • ChaneDeJager
    ChaneDeJager Posts: 3 New Member

    Good Day

    I am getting an access denied when trying to relaunch the structural modelling module 1: https://lms.seequentlearning.com/enrollments/268973997

  • HannahWarkentin
    HannahWarkentin Employee Posts: 13 Fluorite Rank Badge

    Hi @ChaneDeJager I am not seeing a current or past enrollment for you in the structural modelling course, can you please send me an email at hannah.warkentin@seequent.com directly and provide the email you are using to try and access the course? Thank you

  • ChaneDeJager
    ChaneDeJager Posts: 3 New Member

    Hi Hannah, i logged a support ticket and was assisted, sounds like it is a glitch as I had the same problem for another course.

  • PrachiChitkara
    PrachiChitkara Posts: 446 admin

    Hi @ChaneDeJager was this resolved?

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