Please help

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KitsoMatende
KitsoMatende Posts: 1 Calcite Rank Badge
in Oasis montaj
Hi! I'm trying to open my Geosoft projects but I get a message saying "An error occured while communicating with Geosoft Connect in order to retrieve your GeosoftID. I logged into MyGeosoft account but still get the same message. What could be causing this?


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  • DarrenAndrews
    DarrenAndrews Posts: 146 Fluorite Rank Badge
    edited April 2018
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    Hello Kitso,

    Please try the steps outlined in this article:
    1. Go to Control Panel and click on Program and Features.
    2. Select Geosoft Connect and click Uninstall.
    3. Launch Oasis montaj or Target.
    4. Sign in to Geosoft Connect when prompted.
    If this fails to address the problem try this:
    1. Launch Windows Explorer.
    2. Navigate to C:\Users\Public\Documents\Geosoft\Geosoft Connect Settings and delete the contents of this folder.
    3. Relaunch the application.
    Best regards,
    Darren Andrews
    Technical Team Manager
    Geosoft logo
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