Oasis Montaj crashes after splash screen

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PatrickCrouch
PatrickCrouch Posts: 2
in Oasis montaj

So I have a user that I installed Oasis on their computer. It worked fine right up until they had to reboot. Once they reboot, Oasis will start up, show the splash screen, it goes away, and then nothing. Seequent says it is connected, BUT if I uninstall Seequent and reinstall it, Oasis works again….up until the next time the user has to reboot. I see absolutely nothing in event viewer, and there is no error message that is displayed. Is there something I should be looking at?

Answers

  • PrachiChitkara
    PrachiChitkara Posts: 343 admin

    Hi @PatrickCrouch I'm checking with the support team on this issue - are you able to share the screenshot with support@seequent.com? they will get this resolved for you

  • PatrickCrouch
    PatrickCrouch Posts: 2

    Once my user gets on I'll take a screenshot, but I don't think it'll show much, just that the license manager is online and connected, the splash screen, then nothing.

  • BeckyBodger2
    BeckyBodger2 Posts: 6 mod

    Hi @PatrickCrouch Have you emailed support@seequent.com yet with this issue? We would need some more details to really be able to help you. Most importantly, what version are you working with? Is this happening when you install the latest version 2025.1?

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