A connection with the geosoft id could not be established

I have a problem with Geosoft Oasis Montaj 8.4, when i try to sign in from the software or try using the seeker the following message appear:
"A connection with the Geosoft id could not be established"
Although all the requirements are achieved: my laptop is connected correctly to the internet (all the websites works on the browsers) and there is no firewall restrictions on the geosoft connection to its server.
This problem occurred recently.