Access issue after recent MX Deposit update – anyone else experiencing this?

NimbusInsights
NimbusInsights Posts: 6 Topaz Rank Badge
in MX Deposit

Hi all,

We have been unable to access our MX Deposit environment for the past few days. The issue started right after what appears to be a platform version update or migration.

In our case:

  • The login page either does not load properly or returns an authorization error.
  • In some attempts, the system tries to authenticate automatically and fails.
  • We checked the browser DevTools (Network tab) and noticed 403 responses in API calls (e.g., user-profile endpoint), suggesting a possible authentication/session issue.
  • The problem persists across browsers.

Has anyone else experienced similar access issues after the recent update or migration?

Just trying to understand whether this is an isolated account configuration problem or something related to the new platform version.

Thanks in advance.

Answers

  • RomeoTaras
    RomeoTaras Posts: 1

    Honestly, I am not a fan of the new app. I am doing some exports, imports and release/unrelease assay certificates and we haven't been provided with any tutorials of these procedures under the new app.

    I hope the classic app will still be available

  • DavidKerr1
    DavidKerr1 Posts: 5 Diamond Rank Badge

    @NimbusInsights I suspect there is an entitlement issue here which would cause the 403. Should be nothing related to the update to the New App, the login flow is the same.

    @RomeoTaras Thanks for the feedback. We are working on updating all of our learning and help content to reflect the new interface. It will be available soon. The Old App (classic) will be available until everything has been fully migrated to the New App, including all help and learning content.

    For any technical issues, please use the Seequent support channels so we can triage them through our teams.

    For general feedback on the New App, please use the "Leave Feedback" link in the bottom-left corner of the New App.

    We are actively monitoring all channels.

    Thanks for the engagement, and please let's continue the conversation.

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